Jeto Ideas

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Allow Admins to manage support for their users inside Jeto/Intercom/Slack

As a: Administrator

I need to: Have a access to the messenger and inbox provided in Jeto (for users in my account only)

So that I can: Keep visibility on support requests and provide help/guidance to my users

  • David Desrosiers
  • Feb 18 2022
  • Workaround suggested
9- Help, Support and Documentation
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  • Admin
    David Desrosiers commented
    February 18, 2022 14:31

    Considering low votes on this, we will park it for now. As a workaround you can:

    • Request that Jeto support team loops a list of admins (cc) on all incoming tickets.

    • Create a Slack channel for your team and Jeto Support to collaborate on support requests.

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